Your Cosplay Satisfaction is Our Mission!
At Costumes Cosplay Sales, we’re committed to helping you achieve the perfect character portrayal. If your costume doesn’t meet your heroic expectations, we’re here to make it right!
Return & Exchange Guidelines
Return Window: 15 days from the delivery date
Condition: Items must be unworn, unwashed, and in original packaging with all tags attached
Step-by-Step Return Process
1 Initiate Your Return
Contact our customer service team within 15 days of receiving your order. Send your return request to: [email protected]
2 Prepare Your Return
- Include the original packaging and all tags
- Pack items securely to prevent damage during return shipping
- Include your original order number and contact information
3 Ship Your Return
Send your return package to:
Costumes Cosplay Sales
2638 Gateway Road
COLUMBUS, US 08022
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Costumes Cosplay Sales Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Package]
Items to Return: [List Items with Quantities]
Reason for Return: [Size Issue, Damage, Wrong Item, etc.]
Preferred Resolution: [Refund / Exchange for [Specific Item]]
Please provide further instructions for completing the return process.
Thank you,
[Your Full Name]
Refund Information
Processing Time: 5-7 business days after we receive your return
Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
Note: Shipping costs are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.
Exchange Process
Exchanges follow the same process as returns. Please specify the item you wish to exchange for in your return request. We’ll ship your replacement once we receive the original item.
Non-Returnable Items
To ensure the highest quality and hygiene standards for all our cosplayers, the following items cannot be returned or exchanged:
- Swimsuits (for hygiene reasons)
- Opened or used costumes that show signs of wear
- Custom-made or altered items from our “Original Design” collection
- Items without original tags or packaging
Damaged or Incorrect Items
If you receive a damaged item or the wrong costume, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.
Need Help With Your Return?
Our fellow cosplay fans are here to assist you!
Email: [email protected]
Response Time: Within 24 hours
We’re committed to making your cosplay experience as epic as the characters you portray!
Costumes Cosplay Sales – Helping You Be Bold. Be Iconic. Be in Costume.