Your Cosplay Satisfaction is Our Mission!
At Costumes Cosplay Sales, we’re committed to helping you achieve the perfect character portrayal. Whether you’re channeling Aquaman’s power or Black Widow’s intensity, we want your cosplay experience to be truly heroic!
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Shipping Areas: We ship worldwide, excluding some remote areas and parts of Asia. Contact us if you’re unsure about delivery to your location.
Returns & Exchanges Policy
Return Window & Conditions
- Return Period: 15 days from the delivery date
- Condition Requirements:
- Items must be unworn and unwashed
- Original packaging must be intact
- All tags must be attached
Step-by-Step Return Process
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order:
Email: [email protected]
Step 2: Prepare Your Return
- Include all original packaging and tags
- Pack items securely to prevent damage
- Include your order number and contact information
Step 3: Ship Your Return
Send your return package to:
Costumes Cosplay Sales
2638 Gateway Road
COLUMBUS, US 08022
Refund Information
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Note: Original shipping costs are non-refundable. Return shipping is the customer’s responsibility unless we made an error.
Exchange Process
Exchanges follow the same process as returns. Please specify the item you wish to exchange for in your return request. We’ll ship your replacement once we receive the original item.
Non-Returnable Items
To ensure the highest quality and hygiene standards for all our cosplayers, the following items cannot be returned or exchanged:
- Swimsuits (for hygiene reasons)
- Opened or used costumes showing signs of wear
- Custom-made or altered items from our “Original Design” collection
- Items without original tags or packaging
Damaged or Incorrect Items
If you receive a damaged item or wrong costume, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.
Need Help With Your Return?
Our fellow cosplay fans are here to assist you!
Email: [email protected]
Response Time: Within 24 hours
We’re committed to making your cosplay experience as epic as the characters you portray!
Costumes Cosplay Sales – Helping You Be Bold. Be Iconic. Be in Costume.